Always Looking Good offers 14 day guarantee
In accordance with the Distance Selling Regulations and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, Always Looking Good offers you a 14 day, 100% return guarantee. This does not apply to personalised made to order items where there is a change of mind, an error made that was not a fault of ours or the item has not been cared for in your possession.
Once you receive your order you have 14 days from the day after you received your delivery to decide if you want to keep the goods, or return them to us for a full refund.
In order to do this, you must provide us with notice of cancellation within the 14 day period. This notice must either be a written letter, email or a clearly stated telephone call.
Simply return the item(s) in their original packaging to us enclosing your customer information and we will replace, exchange or refund you.
Please note: If the item(s) have been opened, used or damaged before returning to us we reserve the right to reduce any refunds by an appropriate amount. For reasons of hygiene we are unable to offer refunds on opened products, unless the item is faulty.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
We are unable to process refunds until after we have received the original goods back. If you have not been refunded after 14 days of returning an item, please contact us with a clear copy (photo or scanned image) of your Post Office receipt so we can investigate the matter.
HOW TO RETURN AN ITEM TO US
For all returns we require you to include your customer information (name and address) with the returned item(s). This will allow us to quickly process any exchanges or refunds. Failure to include this will lead to delays in the return process.
Re-use the original packaging if possible.
Send the item(s) back to us at the address below, we recommend using 2nd class Royal Mail recorded delivery to do this.
8/2 Bankend Road
If you have any queries about our return policy please call us on 01389 768771, or email firstname.lastname@example.org