Frequently Asked Questions

What are your delivery times?

We aim to dispatch all orders within 1 working days using Royal Mail Tracked Delivery. We dispatch Monday to Friday, and free UK delivery is available on all orders.

Can I get my order in a hurry?

Yes! Select Special Delivery at checkout for next working day delivery to UK mainland addresses (some remote areas may take 2 days). Orders must be placed before 3pm — if you're cutting it close, give us a call and we'll do our best to help.

Orders placed before 3pm on Friday will arrive on Monday, although in some areas Royal Mail delivers on weekends. Please note that overnight post does not always include Saturday delivery, and someone must be available to sign for the parcel.

Do you deliver internationally?

Yes, we ship internationally! Delivery times and costs vary by destination. Select your country at checkout to see available options, or contact us if you have a specific requirement.

Can I place a custom or bulk order?

Absolutely — it's one of our specialities! Whether you need a one-off bespoke piece or hundreds of the same item, we can help. We embroider, print, heat press, and engrave with no job too big or too small — and no minimum order quantity.

We work with businesses, event organisers, and individuals on corporate gifts, branded merchandise, and personalised event keepsakes. Find out more about corporate & bulk orders or send us your ideas.

Will I get to approve my personalisation before it's made?

For standard personalised orders, we produce exactly what you enter at checkout — so please double-check all names, dates, and messages carefully before placing your order. For custom or corporate orders, we'll share a proof for your approval before we begin production.

Can returns be made on personalised items?

Unfortunately, personalised and made-to-order items cannot be returned or refunded unless they arrive faulty or we've made an error. Non-personalised items can be returned within 14 days. See our full Returns & Refunds Policy for details.

Do you include invoices or prices in the parcel?

No — because most of our orders are gifts sent directly to the recipient, we never include invoices or pricing in the parcel. If you'd like an invoice included or sent by email, just let us know when ordering.

How do I pay?

We accept all major debit and credit cards, PayPal, and Shop Pay at checkout. Your payment is processed securely and no card details are ever stored by Always Looking Good.

How do I contact you?

We're always happy to help — you can reach us by:

• 📞 Phone: 01389 768771
• 📧 Email: customer-service@alwayslookinggood.co.uk
• 📝 Contact form

We aim to respond within 1 working day.