Frequently Asked Questions
What are your delivery times?
We aim to dispatch all orders up until 3pm the very same day using Royal Mail 48 service or Royal Mail 24 service or next day (UK) delivery. We dispatch daily Monday to Friday inclusive.
Can I get my item the next day guaranteed?
Yes, of course, If you request the overnight recorded service before 3pm within the UK we can deliver the next working day (in the mainland, some remote areas in the UK will take 2 days!).
After 3pm please contact us and we will let you know if there is still time to post that day otherwise it will go the next day guaranteed for delivery following day (overnight post does not include a Saturday delivery). Orders placed before 3pm on Friday will arrive on Monday guaranteed.
What are the posting rules on flammable products?
Some of our products are classed as dangerous goods. These are mainly nail varnish, aerosols and hand sanitizers. They may have to be sent by Courier or be split into more than one parcel for posting. Any issues outside that we will contact you.
Can I swap items in the Gift box?
At Always Looking Good we always want to make our customers happy. If there are any items you would like to change in your giftbox please let us know and we will be happy to help you however we can.
Will there be any changes to my box?
While we attempt to match the images with what you will receive there may be times where the brand, scent, flavour etc of the product is swapped however it will always be of equal or greater value.
How do I contact you?
You will find a contact us button at the bottom of the page to send your enquiry, you can call us on 01389 768771 or email email@example.com You can expect an answer within 1 working day and we will be happy to answer any questions or query’s you may have.
I have a discount code how do I use it?
If you are lucky enough to have one of our Always Looking Good exclusive discount codes, there will be an option to submit it into a code box “Apply Discount Code” at checkout, this will apply the discount for you!
Do you include invoices in the boxes?
Due to the nature of the items we do not include any invoices or prices in the gift boxes so they can be sent directly to the recipient. We can send invoices in the box or by email if requested
How do I pay?
We accept Paypal and all major debit / credit cards at checkout. No card information is stored by Always Looking Good. Happy Shopping!